Privacy Policy
Effective date: June 10, 2026
The company operating the content-protection service "Luveo" (the "Service", the "Company") complies with applicable laws including the Personal Information Protection Act, and maintains the following privacy policy to protect users' personal information.
1. Personal Information We Collect
- Account information: email, password (stored encrypted), or social login identifier
- Protected-subject information: the platform and account handles registered by the member, and information about the content for which protection is requested (may include sensitive information)
- Service usage information: scan results, takedown processing records, reports
- Payment information: subscription payments are processed by a payment processor (Stripe); the Company does not store card details and keeps only minimal information such as payment identifiers and subscription status
- Automatically collected information: access logs, cookies, device and browser information
2. Purposes of Use
We use personal information to identify and authenticate members, perform content detection and takedown filing, manage payments and subscriptions, respond to customer inquiries, improve the Service, and prevent abuse.
3. Provision to Third Parties and Outsourcing
The Company does not provide personal information to third parties except where based on law or where the member has consented. To provide the Service, the Company outsources payment processing (Stripe) and infrastructure and hosting (Google Cloud Platform, etc.). In addition, during takedown filing, information to the extent necessary for the takedown may be passed to hosting providers, platforms, and the like.
4. Overseas Transfer of Personal Information
To provide the Service, some personal information may be processed overseas (e.g., Stripe — United States; Google Cloud Platform — Japan region). The items, purposes, and retention periods of transferred information follow what is set out in this policy.
5. Retention Period and Destruction
Personal information is destroyed without delay once the purpose of collection and use is achieved. However, where applicable law requires retention, it is kept for the relevant period and then destroyed. Upon a member's withdrawal, account information is destroyed, while payment and transaction records subject to a statutory retention obligation are kept for the relevant period.
6. Rights of Data Subjects and How to Exercise Them
Members may at any time request to access, correct, delete, or suspend the processing of their personal information, and may exercise these rights through in-service settings or by contacting us.
7. Sensitive Information and Children's Personal Information
The Company handles any sensitive information that may be included in content for which a member requests protection only to the extent necessary for detection, takedown, and protection, and minimizes access to it. The Company does not collect personal information of children under the age of 14.
8. Use of Cookies
The Company uses cookies to maintain login sessions and to analyze service usage. Members may refuse cookie storage through their browser settings, but in that case the use of some features, such as login, may be restricted.
9. Measures to Ensure Security
To protect personal information, the Company applies technical and administrative safeguards such as encryption in transit, access-control restrictions, and encrypted storage of passwords.
10. Contact
For questions about how we handle personal information, contact luveo@info.com. This policy may be revised in line with changes in law or the Service, and any changes will be posted within the Service along with their effective date.